Dear Valued Customer,
Thank you sincerely for your continued trust and support throughout the year 🙏
As the Chinese New Year approaches, order volumes naturally increase as we prepare for the holiday season.
For our team in China, the Chinese New Year is the most important time of the year—a moment after months of hard work to reunite with family and celebrate together 🧧🏮. We truly appreciate your understanding and support during this special period.
To help you plan ahead, please find our shipping arrangements below:
Orders placed before February 1st will be shipped by the cut-off date of February 11th.
Orders placed between February 2nd and February 4th may still be shipped before February 11th, depending on production capacity.
Orders placed on or after February 5th will require extended lead time and will be shipped gradually starting February 24th.
Please note that most manufacturers in China, including ProtoTi, will pause production from February 10th to February 23rd for the Chinese New Year holiday.
If the potential delay does not fit your schedule, please let us know as soon as possible. We will be happy to assist with a refund, provided the order has not yet entered production.
Once again, thank you for your understanding and for being a valued partner of ProtoTi. For any delayed orders, we will proactively provide individual updates with confirmed delivery timelines.
On behalf of the entire ProtoTi Global Business Team, we wish you and your family a joyful, healthy, and prosperous New Year 🎉✨
Warm regards,
ProtoTi Global Business Team